After my
Maintenance Team within Bradleys Property Management were overrun with calls
during the past spell of unrelenting weather, I felt I had to streamline the
system. I therefore turned to technology
yet again to help the team manage the high volumes of maintenance issues that
resulted from the horrendous storms.
Bradleys now operate an online maintenance, repairs
and issue reporting system for the Rentals Properties under their Management,
assisted by a web solution from Fixflo. Providing a simple system that
enables tenants to report their issue, the picture based diagnostic system
prompts users to provide accurate information, ensuring a complete report with
a full description and options for photographs. These reports are then relayed
to both landlord and contractor. Nothing is missed.
Tenants can also log a problem in up to 40
different languages which will be accurately translated in the report received
by the maintenance team. The whole
process is far more efficient and enables delivery of faster repairs.
All of this is not to say that Emergencies cannot
be reported in a conventional manner. Of
course, it is very important that urgent issues are attended to very quickly,
if they are of a nature that would be of danger to life or of imminent peril to
the structure of the property.
As I have over many years, I will continue to
employ the most up to date systems and processes to continually improve the
service we provide to our clients. Next:
Tenant pre-referencing. Watch this
space….
Have a
look for yourself how easy repair reporting is at bradleys.fixflo.com
Lyndon
Bent FNAEA MARLA
No comments:
Post a Comment